Personal Movers Calgary

Vlad, Mike, Daniel, and Solo from Personal Movers provided exceptional service during our recent storage, packing, and moving experience. They ensured that not a single item was damaged, demonstrating professionalism and care throughout the process.

Special thanks to Alfred, the moving consultant, for his invaluable assistance in booking the service and addressing all our questions and concerns. With such a dedicated team and excellent support, I highly recommend this service for a smooth and stress-free moving experience.

Move size: 2 Bedroom Home Service cost: $1678

I can’t say enough good things about my recent move with Personal Movers. From the get-go, Alfred, the moving consultant, was a gem. His help in booking the move was a lifesaver. On moving day, the team’s friendly faces and constant smiles made a stressful day surprisingly enjoyable. They handled my belongings with care, and their attention to detail was impressive. Personal Mover’s personalized service truly shone through, making the whole process smooth sailing. If you’re looking for a moving company that treats you like family, look no further than Personal Mover’s. Highly recommend!

Move size: 2 Bedroom Home Service cost: $1500

The issues with the move and furniture is one thing. The way I was treated and their lack of response to acknowledge the disrespected in my own home is what upsets me the most.

The move was scheduled for 9 am. It started with a call saying it’ll be 9 – 9:30. At 9:24 I received a call that they can’t find the place and have the wrong address. Around 9:45 the truck shows up and I watch them painfully try to backup for 5-10 minutes. (I had my car parked out front to save a space and moved it when the truck came).

They come in and started the move out process. I had moved most items over already by myself, so there were very little boxes. I immediately noticed that they were a little slow gathering items. For example, taking apart table legs, which I didn’t feel was necessary, by a hand screwdriver, and spend a ridiculously long time wrapping the couch in plastic while just placing the cushions in the truck. After three hours, they finally start to take apart the furniture, a large dresser/bookcase and the loft bed. Note – they tried for a long time to take the dresser/bookcase down the stairs, even though I had told them I didn’t think it was going to go. Even though these are ‘professional’ movers, they did not have any power tools or even an allen wrench. Asking me for tools and taking apart everything by hand.

At 2:30 everything is loaded on the truck and they say they are ready to go. Not everything from the house was removed, but I was so frustrated at that time I didn’t even tell them to get the rest if the items, as I knew I could grab the rest way faster then them. They also never checked.

They inform me they will be taking a 30 minute lunch which I won’t be charged for, which is fine. Note – according to google maps, the drive time between locations is 7 minutes. At 3:30 I call them and ask where they are, and they informed me a few minutes away. I watch them painfully backup again, and an item to note, The truck took up half of my neighbour’s driveway, I understand trucks need space, but the individual with a car parked beside it, completely blocking their entire driveway and access to garage.

During the unloading process, my daughters and I are grabbing items, and removing the ridiculous amount of tape and covering over items. We tell them not to bother putting the dresser/bookcase back together and to focus on the bed. They start looking at items, moving everything out of the room they placed it in to see the pieces. They ask me about instructions and I said I did not have them. They are basically just standing there, staring at items for a long period of time, when I ask them if they are going to be able to put it back together. I said that I was upset, as I mentioned the bed when I placed the inquiry and if they were not able to put it together they should have told me before they took it apart. The one individual, raised his voice to me and exclaimed that nobody can put that together without instructions and stormed out. Needless to say, I was extremely upset. He called the manager I am assuming and came back and I looked up the bed number to model and instructions were found and they start the long slow process of putting it together. Finally around 10 pm they give up. The beds are not put together but my daughters and I will be able to complete the next day with proper tools. Most items are not put away, and I was charged over 2000 dollars for the worst move of my life.

Move size: 3 Bedroom Home Service cost: $2331

This was not the experience I had hoped for when hiring this company.

There were a few broken items, for which they, of course, denied responsibility. Plus, there was damage to both properties, scraped floors and damaged walls, again, with responsibility denied. Communication on moving day was poor. I tried repeatedly to contact head office for price clarification and calls went straight to voice mail all day. I left several voicemails and never received a call back. A move is a harrowing experience on it's own without having to endure arguing with the movers you've hired over whether they have damaged items or not.

We also received negative comments from the moving crew all day on the manner in which we had packed our things (too many boxes, they said, which led to too much work and a "cardio workout" for the crew).

When it came time to pay, there was no explanation offered for the price breakdown, and no invoice or receipt offered for review before paying. An amount owed was announced and I was pressured to pay right away via e-transfer (which is risky for large sums of money with no prior e-mail address verification) with no option to pay by Interac.

I hired this company back in 2018 and was pleased with them then, however, after this recent experience I won't recommend them again. I am really disappointed that this company is not of the same quality as it was before.

Move size: 4 Bedroom Home Service cost: $2250